Return Policy Instruments & Amplifiers
Instruments have a three-day approval period. If the instrument is to be returned, customer must call DHR within 72 hours of receiving it, and item(s) must be shipped back to DHR by the third business day. Customer must ship UPS or Fed Ex prepaid, using the same service as when received, (example: overnight, 2 day, 3 day or ground). Pack carefully! Any instrument shipped on approval, and its carrying case, must remain in factory original condition when returned, including all instructions, warranties and tags. If used, item must be in same condition as when shipped. After DHR receives the returned item, we will refund the purchase price, excluding outbound shipping. Amplifier sales are final.
Customer has 48 hours to return the instrument for a full refund. If returned after 48 hours, but within 7 days, the customer will receive a store credit.
Accessories: customer must return items for a full refund within 10 business days of the original date of purchase. No returns after 10 days. Item must include original packaging and sales receipt. Original factory packaging must be in perfect condition (don’t tear open the packaging!)
A non-refundable deposit of 33% is required on special order. Approval period does not apply to special orders, special orders are considered SOLD when they arrive. Instruments customized or modified in any way by the customer or per customer request are considered final sales.